Last updated: May 2025
1. Purpose
The purpose of this personal data protection policy is to inform you of the way in which Wellness Online, and where applicable mesoestetic®, obtains, processes and protects the personal data that you provide or we collect, in accordance with the UK General Data Protection Regulation (UK GDPR) and other relevant regulations relating to the protection of personal data.
2. Data Protection Officer
The controller of the personal data that you provide or that we obtain in other ways is Wellness Online, domiciled at mesoestetic, Unit 11, Novus Park, Haig Road, Knutsford, Cheshire, WA16 8FB, . Email: contact@mesoestetic.co.uk. Telephone: 01625529540.
In the event that you accept receipt of advertising communications, mesoestetic® E-Commerce, S.L., domiciled at Calle de la Tecnología, 25, 08840, Viladecans (Barcelona), email info@mesoestetic.com, telephone +34 93 325 20 30, will also be responsible for the processing of your personal data.
3. Platform Users, Clients and Potential Clients
Users are informed of the personal data that may be collected, their purpose and the legitimacy of their processing.
Data collected:
- Sensitive data: skin type.
- Identification data: name, surname, identity number, address, city, country, postal code, date and place of birth.
- Academic and professional data: profession, level of education, work experience, company name, type of health professional.
- Contact details: email address, phone number.
- Economic data: bank and financial details.
Purpose of the processing of personal data:
- To guarantee the security of the service and to manage your queries, requests for information or complaints.
- Participation through comments on social networks such as Facebook, LinkedIn, Twitter and Instagram.
- Participation through comments on blogs.
- Where prior and express consent has been given, the receipt of communications, promotions of new products, company advertising, advertisements, newsletters, and similar.
Wellness Online, and where applicable mesoestetic®, may create a marketing profile based on the information provided. No automated decisions will be taken based on this profile.
In the event that you register on the platform through social login, Wellness Online, and where applicable mesoestetic®, will only access the personal data to which you have consented when setting up access to the relevant social network. Any information provided in connection with such social applications may be accessed by members of that social network. Such actions are governed by the privacy policies of the relevant service providers. Wellness Online has no control over and is not responsible for such entities or their use of your information.
Legitimisation for the processing of personal data:
- Generally, the legal basis that legitimates the processing of personal data by Wellness Online, and where applicable mesoestetic®, is the fulfilment of legal obligations.
- Some processing operations may also require your consent, for example the receipt of communications, advertising, announcements, and newsletters. This consent must be given by a clear affirmative action and may be withdrawn at any time.
- Other processing is based on the legitimate interest we have to manage and respond to your requests for information, as well as to know your assessment of our services and operations, or to send you communications of interest regarding contracted services.
4. Personal Data Collection and Recording of Processing
Wellness Online, and where applicable mesoestetic®, processes your personal data in a lawful, fair and transparent manner, limiting use to the purposes for which data were collected.
The personal data collected are incorporated into the processing operations owned by Wellness Online, and where applicable mesoestetic®, and are included in the Register of Processing Activities. These personal data will be treated confidentially and in a manner that ensures adequate security.
5. Data Transfer and International Data Transfer
Data provided through the portal may be transferred to the manufacturer of the brand, mesoestetic®, for the following purposes:
- To resolve queries whose competence or knowledge lies with the manufacturer of the brand.
- To store data of users who make use of the work with us section in order to consider candidates for other possible vacancies across the mesoestetic® group.
- To obtain data from customers who purchase products, as well as from users who request product information, in order to carry out market research and improve the products and services offered.
Where personal data is processed in a third country outside the UK or the European Economic Area (EEA), or in the context of third party services, Wellness Online and mesoestetic® guarantee that any transfer will take place only in compliance with (pre)contractual obligations, on the basis of your consent, on the basis of a legal obligation, or on the basis of legitimate interests.
mesoestetic® further guarantees that the requirements of applicable data protection law are complied with in all cases, including the use of officially recognised safeguards such as standard contractual clauses where required.
6. Data Storage
Personal data processed by Wellness Online, and where applicable mesoestetic®, will be kept for the time necessary to fulfil the purpose for which it was collected, and in accordance with applicable legal retention periods. Where data must be retained to respond to claims or comply with legal obligations, it will be kept blocked until the end of the applicable limitation period, at which point it will be deleted.
7. Confidentiality
Wellness Online, and where applicable mesoestetic®, guarantees that it will use personal data confidentially, and has adopted appropriate technical and organisational security measures to protect personal data from accidental loss and unauthorised access, processing or disclosure.
We undertake to maintain the necessary levels of security appropriate to the nature of the data held and the risks involved, and not to disclose personal data except where strictly necessary for the performance of an order or to comply with a legal obligation.
Wellness Online provides users with the appropriate resources so that, prior to providing their personal data, they can access this privacy policy and, where necessary, give their consent for their personal data to be processed.
8. Data Protection Rights
You may exercise your rights of access, rectification, cancellation, portability, limitation and opposition by writing to contact@mesoestetic.co.uk, quoting the reference “GDPR rights”. Where applicable, requests may also be directed to mesoestetic® at politicaprivacidad@mesoestetic.com.
- Right of access: the right to request and obtain information about your personal data held on this platform, including how it is processed and for what purposes.
- Right of rectification: the right to have your personal data corrected where it is incorrect or incomplete.
- Right of erasure (right to be forgotten): the right to request deletion of your personal data where it is no longer necessary, excessive, or is being retained beyond the appropriate period.
- Right of opposition: the right to request that processing of your personal data ceases.
- Right of limitation: the right to restrict future processing of your personal data held by Wellness Online and where applicable mesoestetic®.
- Right to data portability: the right to receive your personal data in a structured, commonly used and machine-readable format, and to transmit it to another controller where processing is based on consent or a contract.
- Right not to be subject to automated individual decisions: the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects or significantly affects you.
You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at any time regarding the processing of your personal data. Further information is available at ico.org.uk.
9. Online Ordering
This portal includes an ordering section where Wellness Online facilitates the purchase of mesoestetic® professional products. Personal data will be requested for the registration and execution of purchases. You will be informed at the point of purchase of the data required and the legal basis for its processing. Full details are set out in our Terms and Conditions.
10. Changes to This Policy
If we change the way we process personal data, we will update this policy accordingly. We reserve the right to make changes at any time and encourage you to check back regularly for updates.
11. Further Information
For further information about how we protect and use your personal information, please contact us at contact@mesoestetic.co.uk. Where applicable, you may also contact mesoestetic® at politicaprivacidad@mesoestetic.com.
